We are re-opening May 21st book now

COVID-19 MEASURES London

The safety of our staff and customers is our number one priority. We have adapted our venues to ensure we keep everyone at Airthrill as safe as possible.  COVID measures introduced include enhanced cleaning regimens, capacity reductions, spaced seating, increased sanitising stations, one way system throughout our venues and online booking/ ordering systems. The FAQ below reveals further details of the enhanced COVID safety measures in place at Airthrill.

Can I walk in without a booking?

We request that all customers book online through our website www.airthrill.co.uk. Please watch our safety video and complete your online waiver beforehand to reduce delays. We are currently operating at substantially reduced capacity in all our Airthrill venues and as such, walk in bookings cannot be guaranteed and are discouraged. 

Do you restrict the number of people in Airthrill at any given time?

Yes- all our parks are operating at significantly reduced capacities (typically less than 50% of that pre COVID). We kindly request that guests minimise the number of spectating guests in their booking and at present we only permit one spectator per booking for no additional charge.

Is there a limit on how many people I can book?

Before making your booking, please check the official Government guidance which covers Meeting Others Safely and Local restrictions which may affect you and your visit.

Due to current restrictions we kindly request that the number of non-participating guests is limited per booking. Currently, one spectator is included free of charge with each booking.  Children over the age of 14 are welcome to attend without an adult, however, please make sure guests under 18 have a wavier completed by an adult online beforehand. 

When should I arrive for my booking?

Please arrive no sooner than 15 minutes before your jump time and remain 2 meters apart in accordance with our signage at all times. Please ensure you have watched our safety video online and completed a valid waiver prior to arriving. 

Do you accept cash payments?

We accept card payments only, contactless where possible.

Do I have to wear a mask?

Yes, in accordance with the latest government guidelines all customers and staff over the age of years must wear a face covering while moving around the building with the exception of jumping, eating or drinking. The only exceptions are those 11 years old and under or those with an exemption card.

Will I have my temperature taken?

Customers will be required to have their temperature checked as a condition of entry.  On arrival, you will have your temperature checked using a handheld infrared non contact thermometer or using our thermal cameras. We do not record the temperature reading. If your temperature is over 37.8 degrees you and the other guests in your party will unfortunately not be allowed to enter the venue. In this circumstance a refund would be issued.

How can you ensure social distancing?

A one-way system has been implemented throughout and immediately outside the building demarcated by arrows and barriers. We have floor markings to ensure guests remain 2 meters apart whilst queueing and our seating areas have been adjusted to accommodate social distancing measures. For this reason, we must request that guests do not move tables and chairs. Whilst in the main arena, social distancing will be easier as we have less people in our venues. 

How are your staff remaining COVID-safe?

Our staff have received additional training wrt COVID 19 hygiene. They have their temperature taken and sign a COVID declaration before every shift. Staff are provided with face masks and work behind Perspex screens where possible. Social distancing and a one way system is in place in all staff areas as well as the main arena. 

Will areas of the park be closed?

You will see some changes to certain high contact areas of the park for example removal of foam pits and ball pools

Are you undertaking additional cleaning?

Yes- we are undertaking an enhanced cleaning regimen and Airthrill closes between sessions for frequent touch points and equipment to be sanitised. We are using a commercial ?fogger? containing a biocide that kills bacteria and forms a protective film over equipment to sanitise our play equipment on top of our regular cleaning routine. 

Do I need to wear a wristband?

Yes, but these will be given to you to put on yourself.

Will hand washing facilities be available?

Our toilets are all equipped with antibacterial handwash and we have hand santising stations throughout Airthrill that are refilled throughout the course of the day. We ask that all guests hand sanitise for entry. 

Is the caf? open as normal?

Yes our caf? is open and we would prefer a contactless payment method be used whenever possible. 

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