How can we help you?

Yes -we strongly recommend you pre-book your tickets. Customers can book online through our website www.airthrill.co.uk. Please watch our safety video and complete your online waiver before your visit to reduce delays. We are currently operating at substantially reduced capacity in all our Airthrill venues and as such, walk in bookings cannot be guaranteed and are discouraged.

Please check your trash inbox in case your confirmation email has gone into this folder in the first instance. If it still can't be located please contact our customer service team by email (customerservice@airthrill.co.uk) stating the date and time of your booking and we will endeavour to resolve your query as soon as possible.

The only way to discuss any changes to your booking is by emailing our bookings team customerservice@airthrill.co.uk stating the time and date you were attending and what time and date you wish to amend to. Please note we only accept booking amendments a minimum of 24 hours prior to original booking time and date.

Unfortunately, bookings cannot be cancelled only rescheduled.

The easiest way to discuss any changes to your booking is by emailing our bookings team customerservice@airthrill.co.uk stating the name of the venue, time and date you were attending and what you wish to amend. Please include your booking reference too.

The inflatable is most suitable for children aged 5-14 years. Accompanying adults must be 18 years+. Unfortunately, for health and safety reasons children under the age of 5 years are unable to participate, other than in our dedicated Mini Thrill Sessions at 10am each Saturday.

Our inflatable is designed for children aged 5years +. All children must be accompanied to the venue by an adult, you are more than welcome to take part with your child but must then purchase a full priced ticket and be mindful of other smaller children using the equipment.  

All children under the age of 14 must be accompanied by an adult to the park. One adult can supervise up to 10 children aged 4-14 years. Please note waivers must be completed in advance by the parent or guardian of any child under the age of 18 before participating.

You should arrive approx. 15 minutes before your scheduled AIR THRILL session. Please have your booking confirmation/ QR code available and ensure all participants have watched our online safety video and completed valid waiver prior to your coming along.

We are open 10-6pm 7 days a week during school holidays and during term time we open Friday/Saturday/Sunday.

Please keep your eye on social media for amended holiday opening times.

Depending on how fit, strong and ambitious you are, our inflatable can take anywhere between 10-30 minutes to go round. On average we would say 10-20 minutes.

NO, whilst our inflatable course is challenging and demanding at times, you can take it at your own pace. If you can't do one of the obstacles, we will help you out. It's all about having fun at the end of the day.

Participants should only jump within their own abilities and if they are in good physical condition. Please read our waiver for more information regarding participation. If in any doubt as to your ability to participate safely in the Activities, please seek advice from your GP.

For the following categories bouncing is contra-indicated:

• Our inflatable is subject to a maximum weight of 114kg/18 stone
• Circulatory conditions
• Heart or lung conditions
• Back or neck conditions (including Rodded back and Brittle bones) or recent surgery
• High blood pressure
• Down's Syndrome
• Disproportionate dwarfism
• Pregnancy
• Customers with Down's Syndrome, prior to taking part in such activities, will be asked to obtain evidence that a GP or Pediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability. Approval for participation that is signed by the GP or Pediatrician must be provided before taking part in any trampolining activities.
• Customers with disproportionate Dwarfism should not participate in trampolining. They should also not perform gymnastics skills which involve repeated jumping or rebounding.

• Customers with Epilepsy.
• Flashing lights might be used in some jumping sessions that might affect some people with epilepsy. Customers with uncontrolled epilepsy will be asked to obtain their GP's approval for trampolining and other forms of sports participation

No- for the safety of both you and your unborn child pregnant guests cannot jump.

We strongly advise wearing light and comfortable. stretchy clothing/ activewear to get the most out of your experience. Long sleeved tops and trousers are recommended to avoid friction burns on exposed skin.  Socks must be worn at all times. Bare feet/shoes are not permitted on the inflatables

Please note- due to COVID restrictions we are unable to use our locker facilities. Please minimise the belongings you bring into the venue and leave at home/ in the car where possible. Pockets must be emptied and Jewellery and other loose articles must be removed before entering any jump space.

The maximum weight for our inflatables is 18 stone/114kg. Certain attractions have height restrictions.

Sure - it is important our guests feel comfortable and can see clearly, but they may fall off so wear them at your own risk.

No, afraid not, but we have a well stocked cafe selling food and refreshing beverages all day.  No food or drink can be taken into the inflatable arena and drinking alcohol is not permitted before you jump. 

Exceptions accepted for baby food and disability requirements.

Yes all participating guests MUST complete a waiver. This should be completed online to reduce delays and allow guests to get in & enjoy their session. Signing a waiver ensures that guests are aware of the risks involved and have taken on board the safety instructions.

You must be 18 or older to complete a waiver. The parent/ guardian of children participating must complete a waiver on their behalf.

Our online waivers are valid for a year, paper waivers are only valid for the day it was signed.

We use haze, theatrical smoke, strobe lights, flashing lights, and other sound and lighting effects. There will be loud music. Please be aware of this if you have any sensitivities.

There is parking available outside Airthrill Catford but please note it is LIMITED TO TWO HOURS. Airthrill DO NOT operate or administer parking or enforce any of the restrictions. We CANNOT accept any liability for fines incurred.

Unfortunately, for health and safety reasons children under the age of 5 years are unable to participate. We appreciate this is disappointing for parents of younger children however due to the nature of the assault course and potential for bigger children to bounce into little ones this cannot be permitted with the exception of our dedicated Mini Thrill Sessions at 10am each Saturday

We are delighted to now offer two dedicated peaceful play sessions for those with additional support needs. These weekly dedicated sessions are held on a Sunday 10am-11.15am. Our ASN sessions feature no music and reduced lighting to avoid glare. Carers also go free during these sessions.  Please read through our waiver for more information regarding participating with additional support needs.