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Airthrill Terms and Conditions for Participation in Activities
Airthrill Terms and Conditions apply to all bookings made with Airthrill. All members of the party should be made aware of, and accept, these Terms and Conditions. Airthrill reserves the right to make changes and amendments to these Terms and Conditions at any point.
Groups are requested to arrive in good time for their jump. Groups arriving late may not receive their entire time within the arena.
Health and Safety Advice
Any persons using the trampoline/inflatable facilities must complete a Waiver Form prior to their participation. Where someone is under the age of 18, this Waiver Form must be completed by a Parent/Guardian.
Activities involving trampolines are not without risk, and misuse may result in serious injury or even death of the service user or fellow service users. Health and safety for all our users is our priority. For these reasons, all participants must watch our safety video and review all rules prior to their participation and on every subsequent visit.
Our general rules and safety video specific to each venue can be found on our website as well as on our premises.
Participants should only jump within their own abilities and must be in good physical condition. If in any doubt as to your ability to use our facilities, please seek advice from your GP.
It is important to appreciate that our trampolines and inflatables are subject to a maximum weight limit of 110kg/17.3 stone, as directed under the guidance of the manufacturers.
If pregnant, you are advised to seek the advice of your GP before participating in trampolining due to the inherent risk of injury and unpredictable contact with third parties.
Contraindications for Participation:
It is not recommended to participate in trampolining if you have any of the following conditions:
The Equality Act 2010
Airthrill is an equal opportunities employer and service provider. We are therefore dedicated to ensuring, where possible, that all service users can benefit from the fun and enjoyment of our parks.
We aim to offer a safe, fun, and inclusive experience for all our customers. However, for certain customers with specific needs, there may be restrictions regarding the use of certain types of equipment on the important grounds of health and safety, as trampolining is considered a high-risk sport.
In such context, it is important to appreciate that any restrictions on use are solely to protect all service users from possible injury. Before setting any conditions or restrictions on use, we have actively considered what reasonable adjustments can be put in place to avoid or minimise any such conditions or restrictions. We are committed to making our facilities open and accessible to all service users where possible.
All our adventure parks are equipped with disabled access and disabled lavatory facilities.
Carers for people with special needs are always welcome. Our team will be available to assist you in any way they can, ensuring you have the best possible experience.
We also ensure that all our staff are trained in important and sensitive issues regarding disability access.
We regularly monitor the latest medical information and professional guidance, and we undertake risk assessments when setting out our conditions of use. We are committed to making reasonable adjustments where possible to ensure all users can access and enjoy our facilities.
If you have any questions or queries regarding access to our facilities, please speak to our staff or management at the park in the first instance. If speaking to our staff does not resolve your question or query, please email: customerservice@airthrill.co.uk.
British Gymnastics Association and Active Indoor Leisure Association
The British Gymnastics Association (the National Governing Body for Trampolining and Gymnastics) and the Active Indoor Leisure Association (the National Trade Body for Trampoline Parks) have both released health and safety guidelines for customers with special needs.
For the health and safety of all our users, Airthrill follows these national recommendations.
Customers with Dwarfism
People who have Achondroplasia and some other forms of dwarfism may have an exaggerated lumbar lordosis (curvature of the lower back) and spinal stenosis; these two factors increase the jarring forces through the spine on impact.
Due to these physical characteristics, people with dwarfism should not attempt gymnastic skills where there is the potential to put pressure on, or cause impact to, the head or neck.
Both the British Gymnastics Association and Dwarf Sports Association advise that people who have Achondroplasia or another genetic skeletal dysplasia (forms of dwarfism), should not participate in trampolining.
Customers with Down’s Syndrome
It is possible that certain customers with Down’s Syndrome may have Atlanto-Axial Instability (Instability within the vertebrae in the neck).
Furthermore, children with Down’s syndrome may be more susceptible to injury due to their unique physical characteristics, such as possible lower muscle tone, joint hypermobility, and decreased bone density. These factors can increase the risk of fractures, sprains, and other injuries.
As a result, the British Gymnastics Association has released specific guidelines for customers with Down’s Syndrome.
Such guidance requires written approval for participation in trampolining that is signed by the service user’s GP or Paediatrician before taking part in any trampolining activities.
This guidance is supported by a number of Down’s Syndrome Associations, including Down’s Syndrome Scotland and the Down’s Syndrome Association.
Customers with Autism
We offer sessions specifically aimed at customers with ASD. These are known as ASN sessions and can be booked online.
Customers with Epilepsy
Flashing lights might be used in some jumping sessions, which may affect some people with epilepsy. Customers with uncontrolled epilepsy will be asked to obtain their GP’s approval for trampolining and other forms of sports participation.
Trampolining should only take place when the service user is accompanied by a person aged 18 years or over, who must have knowledge of the condition and be able to recognize an attack.
Trampolining should NOT take place if a person with uncontrolled epilepsy feels unwell or if trampolining is known to be an epilepsy trigger.
Advice Before You Bounce
Airthrill staff will not supervise children, regardless of the child’s age, or anyone with special needs at any time.
For participants under the age of 18 or participants who lack capacity, a parent, guardian, responsible adult, or carer is required to complete and sign the Waiver Form on behalf of the participant, stating that they will accept responsibility for the safety of themselves and for the supervision of any children or individuals requiring additional assistance in their care.
We ask that all participants wear appropriate clothing during their visit, and we reserve the right to refuse entry to individuals who are dressed inappropriately.
Participants are requested to remove all jewellery, belts, and watches before bouncing. Pockets must be emptied, as loose objects can pose a hazard should they fall out during their trampoline session.
Mobile phones are not to be used by anyone using the trampolines. Spectators are welcome to take photos/videos.
Anyone found causing wilful damage to the facilities, fixtures, or fittings within the park will be asked to leave and may be asked to pay for the damage caused.
Anyone found acting aggressively or abusively to any of our service users or staff will be asked to leave.
Airthrill accepts no responsibility for loss or damage to personal property while visiting the site. Vehicles parked within our car park are parked at the owner’s risk, and Airthrill takes no responsibility for loss or damage, however caused.
Airthrill reserves the right to refuse admission to individuals and groups if we reasonably believe that allowing admission will cause damage, harm, or distress to people already within the site or the site’s facilities. The Duty Manager’s decision is final in these cases.
Airthrill reserves the right to change or cancel activities at any point and with no notice.
Booking Confirmation
A booking will only be classed as confirmed once a confirmation email has been sent from Airthrill. You must let us know, as soon as possible, if there are any mistakes in your booking confirmation. Latecomers may not be permitted to jump, and no refunds will be offered in these circumstances.
Refunds and Cancellations
In the case of a birthday party and/or a group booking of 9 or more people, you must give us a minimum of 14 days’ notice to the site you booked with so that we can look for an alternative date. If cancelled within 14 days, you will not receive an exchange or alternative date.
Airthrill shall be entitled to cancel your booking at any time. In the event that Airthrill decides to cancel your booking it shall use its reasonable endeavours to notify you as
soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause, but no other compensation shall be payable.
If an event outside of Airthrill’s control occurs before the commencement of the Activity which means that Airthrill is not able to provide the Activity which has been booked, then the booking is refundable by means of an offer to transfer to another date and time or a credit note for the value of the booking which can only be redeemed at the same venue the original booking was made.
Payments made by debit or credit card will be refunded to the same card. No refunds will be given for transactions made by gift vouchers.
Gift voucher terms and conditions
Party terms – AirThrill
1. Our contract with you
1.1 These terms tell you information about Us and the legal terms and conditions upon which:
(a) you can make a Party Booking (b) we supply the Party to you and any Participant.
These Terms will apply to any contract between us for the supply of the Party by Us to the Organiser and any Participant (Contract).
1.2 Please read these Terms carefully and make sure that you understand them. You will be asked to agree to these Terms along with our General Terms before making any party booking. Please also read our Play Standards.
1.3 We amend these Terms from time to time as set out in clause 10. Every time you submit a Booking to us, please check these Terms to understand the terms which will apply at that time.
1.4 When you submit any Party Booking to us, this does not mean we have accepted your Party Booking. Our acceptance of a Party Booking will take place as described in clause
1.5 If we are unable to provide the Party, we will inform you of this and the booking will not be processed.
1.6 These Terms will become binding on you, any Participant and us when we issue you with a written acceptance of a Party Booking, at which point a Contract will come into existence between you, any Participant and us.
2. Party payment terms
2.1 The prices of the Party Booking will be as quoted on Our Site at the time you submit a Party Booking. We take all reasonable care to ensure that the prices of the Party are correct at the time when the relevant information was entered onto Our Site. However please see clause 2.3 for what happens if We discover an error in the price of the Party you have Booked.
2.2 Prices for Our Parties may change from time to time, but changes will not affect any Party Booking you have already made.
2.3 The price of the Party includes VAT (where applicable) at the applicable current rate chargeable in the United Kingdom. However, if the rate of VAT changes between the date of the Party Booking and the date of performance of the Party, we will adjust the rate of VAT that you pay, unless you have already paid for the Party in full before the change in the rate of VAT takes effect.
2.4 Your full payment secures your Party Booking. No deposits will be taken.
2.5 AirThrill reserves the right to refuse extra party guests on arrival if we have not been notified 5 days in advance/you have reached your maximum capacity for your party zone. In the event that you have not reached your maximum capacity and we are able to accommodate, unnotified additional guests will be charged at full party guest price.
2.6 All Party Bookings require a minimum of 10 children, but maximum will depend on the party package you have booked as it may be a minimum of 21, or 40 (including the birthday child).
Please contact customerservice@airthrill.co.uk or the venue directly as soon as you have numbers confirmed. Full refunds will not be given for non-attending guests if it’s within 5 days of the party or on the day of the party
2.6.2 The minimum age for an AirThrill party is 5 years old. There is no maximum age limit.
2.7 It is your responsibility to ensure you complete a Birthday Party form that can be found on the website and your booking confirmation email to confirm any dietary requirements and food preferences. If you do not complete this form 5 days in advance of your party booking, we will assume that you have no preferences or dietary requirements.
3. Discount and offer terms
3.1 Party Booking payment must be paid in full in order to receive any discount or offer.
3.2 Discounts and offers may have an expiry date. After this expiry date the offer or discount will not be valid.
3.3 All discounts and offers are subject to availability.
3.4 All discounts and offers are subject to General Terms, Party Terms and specific terms of discount or offer. When making a Party Booking using a discount or offer you are agreeing to all of these terms. Please read all terms before making your Party Booking.
3.5 AirThrill reserve the right to withdraw any offer or discount with notice.
4. Your rights to cancel and applicable refund
4.1 Cancelling any Party Booking less than 4 weeks before your Party Booking date (and not re-scheduling the party) will result in the forfeit of 50% of your full payment.
4.2 If you wish to re-schedule your party, we will need at least 14 days’ notice. In the event that this notice is not provided, AirThrill reserve the right to charge an additional fee. Any Rescheduled party is subject to availability and must take place within 6 weeks from the cancellation date.
4.3 Cancellation of your party providing us less than 24hrs notice will be referred to the site Manager who will reserve the right to offer an alternative party date. No refund will be given.
4.4 In the extreme circumstance of a COVID-19 outbreak in the area and AirThrill are required to close, we will endeavour to either reschedule your party when it is safe to do so or refund your party booking in full.
4.4.1 If the birthday child tests positive for COVID-19, please notify AirThrill as quickly as possible either through email customerservice@airthrill.co.uk or contact the venue directly. We will then look to reschedule your party booking.
4.5 In the unfortunate instance some of your guests are unable to attend on the day of your party, you may be entitled to a partial refund. This will be the equivalent of a peak play session ticket at the venue and the partial refund will only apply for a maximum of 5 non-attending guests, permitting a minimum of 10 guests have already been paid for. This balance will only be placed on a physical gift card, or put towards party add-ons. If the number of guests falls below 10, a refund will not be issued for those who cannot attend.
5. Party extras
5.1 All party extras (candy canes, slushees) must be requested and paid for in full no less than 5 days prior to the Party Booking date. This includes any amended dietary requirements. AirThrill have the right to refuse these extras without sufficient notice period.
6. Party organiser responsibility
6.1 The person booking the party, there after known as the Organiser, must join our Roller registration system, if not already on our system.
6.2 It is the responsibility of the Organiser to inform party guests to arrive on time/no more than a few minutes before the party start time. We are unable to offer additional jump time to late comers.
6.3 Parent guests who bring any siblings that are not part of the party will be charged at our standard admission prices on the day.
6.4 All Parent and Guardians Guests are responsible to adhere to our General Terms including our trampoline standards. This includes signing waivers for anyone under the age of 18. Admission to the party will not be permitted without prior completion of waiver.
6.4.1. Socks must be worn at all times on inflatables. Bare feet are not permitted.
6.5 The Organiser must ensure all party children are collected by a parent or guardian at the end of the allocated party time.
6.6 The Organiser should provide candles and birthday cake. The party host will light the candles and cut the cake if requested to do so during booking confirmation. Please ensure that your shop-bought or homemade cake is considerate to other guests’ allergies and dietary requirements and you can provide a list of ingredients included with potential allergenic ingredients emphasised, if necessary.
7. Party host responsibility
7.1 The Party Host will meet and greet guests on arrival. They are unable to wait for any guests who do not arrive on time.
7.2 The Party Host will serve the food to the children in the party room. They will also interact with the children and are there to ensure both adults and children have a great time.
8. Party policies and procedures
8.1 Helium balloons are not permitted in any AirThrill location.
8.2 Management reserve the right to change the party room allocated at the time of booking without prior notice.
8.3 AirThrill may from time to time close rides, play frame slides, inflatables, trampolines and other equipment. We will endeavour to inform you of any closed sections prior to the party.
9. Party feedback and complaints
9.1 We may send you a party customer service feedback questionnaire by email 48 hours after the event. We may also call you to discuss any feedback given.
9.2 In the unlikely event that you have a complaint please contact the venue directly or email customerservice@airthrill.co.uk
10 Terms and Conditions monitoring
10.1 AirThrill have the right to amend these terms and conditions at any time and endeavour to update these appropriately on a yearly basis.
Party Allergens are available at https://bit.ly/airthrillpartyallergens
Updated 03032025