How can we help you?

do i need a ticket?

Yes -we strongly recommend you pre-book your tickets. Customers can book online through our website Please watch our safety video and complete your online waiver before your visit to reduce delays. We are currently operating at substantially reduced capacity in all our Airthrill venues and as such, walk in bookings cannot be guaranteed and are discouraged.

how many children can one adult supervise?

All children under the age of 14 must be accompanied by an adult to the park. One adult can supervise up to 10 children aged 4-14 years. Please note waivers must be completed in advance by the parent or guardian of any child under the age of 18 before participating.

can children under the age of 5 years participate?

Unfortunately, for health and safety reasons children under the age of 5 years are unable to participate. We appreciate this is disappointing for parents of younger children however due to the nature of the assault course and potential for bigger children to bounce into little ones this cannot be permitted with the exception of our dedicated preschool sessions.

what time should i arrive?

You should arrive approx. 15 minutes before your scheduled AIR THRILL session. Please have your booking confirmation/ QR code available and ensure all participants have watched our online safety video and completed valid waiver prior to your coming along.

are there any contraindications to participating?

Participants should only jump within their own abilities and if they are in good physical condition. If in any doubt as to your ability to participate safely in the Activities, please seek advice from your GP.

For the following categories bouncing is contra-indicated:

  • Our inflatable is subject to a maximum weight of 114kg/18 stone
  • Circulatory conditions
  • Heart or lung conditions
  • Back or neck conditions (including Rodded back and Brittle bones) or recent surgery
  • High blood pressure
  • Down?s Syndrome
  • Disproportionate dwarfism
  • Pregnancy
  • Customers with Down?s Syndrome, prior to taking part in such activities, will be asked to obtain evidence that a GP or Pediatrician has screened them using the screening test developed by the British Gymnastics Association for Atlanto-Axial Instability. Approval for participation that is signed by the GP or Pediatrician must be provided before taking part in any trampolining activities.
  • Customers with disproportionate Dwarfism should not participate in trampolining. They should also not perform gymnastics skills which involve repeated jumping or rebounding.

  • Customers with Epilepsy.
  • Flashing lights might be used in some jumping sessions that might affect some people with epilepsy. Customers with uncontrolled epilepsy will be asked to obtain their GP's approval for trampolining and other forms of sports participation

can i jump if i’m pregnant

No- for the safety of both you and your unborn child pregnant guests cannot jump.

what should airthrill guests wear?

We strongly advise wearing light and comfortable. stretchy clothing/ activewear to get the most out of your experience. Long sleeved tops and trousers are recommended to avoid friction burns on exposed skin.  Socks must be worn at all times. Bare feet/shoes are not permitted on the inflatables

where do i put my stuff/belongings?

Please note- due to COVID restrictions we are unable to use our locker facilities. Please minimise the belongings you bring into the venue and leave at home/ in the car where possible. Pockets must be emptied and Jewellery and other loose articles must be removed before entering any jump space.

are there any height or weight limits?

The maximum weight for our inflatables is 18 stone/114kg. There is no height limit.

can i wear glasses?

Sure - it is important our guests feel comfortable and can see clearly, but they may fall off so wear them at your own risk.

can i take food and drink with me?

No, afraid not, but we have a well stocked cafe selling food and refreshing beverages all day.  No food or drink can be taken into the inflatable arena and drinking alcohol is not permitted before you jump. 

Exceptions accepted for baby food and disability requirements.

do i need to sign a waiver?

Yes all participating guests MUST complete a waiver. This should be completed online to reduce delays and allow guests to get in & enjoy their session. Signing a waiver ensures that guests are aware of the risks involved and have taken on board the safety instructions.

who signs the waiver?

You must be 18 or older to complete a waiver. The parent/ guardian of children participating must complete a waiver on their behalf.

do i need to sign a new waiver every time i come?

Our online waivers are valid for a year, paper waivers are only valid for the day it was signed.

is there smoke, sound and special effects?

We use haze, theatrical smoke, strobe lights, flashing lights, and other sound and lighting effects. There will be loud music. Please be aware of this if you have any sensitivities.

i’ve booked but have not received my booking confirmation

Please check your trash inbox in case your confirmation email has gone into this folder in the first instance. If it still can't be located please contact our customer service team by email ( stating the date and time of your booking and we will endeavour to resolve your query as soon as possible.

i need to amend my booking

The only way to discuss any changes to your booking is by emailing our bookings team stating the time and date you were attending and what time and date you wish to amend to. Please note we only accept booking amendments a minimum of 24 hours prior to original booking time and date.

what is your cancellation policy?

Unfortunately, bookings cannot be cancelled only rescheduled.

The only way to discuss any changes to your booking is by emailing our bookings team stating the time and date you were due to be attending and what you wish to amend. Please note we only accept booking amendments a minimum of 24 hours prior to original booking time and date.

is there an age limit to go on the inflatable?

Airthrill  inflatable sessions are for jumpers aged 5years plus. Adults are more than welcome to have a bounce too though we ask older guests to be considerate of smaller jumpers

For safety reasons, guests 4 years and under cannot participate in free jump sessions and only at designated toddler sessions.

can i jump with my child?

All children must be accompanied to the venue by an adult. Adults are welcome to take part  but must then purchase a full priced ticket and be mindful of other smaller guests using the equipment.  

Unfortunately, due to COVID capacity restrictions we require to reduce the number of non -participating guests on the premises and as such any spectators will be charged £2.00 per person.  No guest will be permitted access to the main inflatable area without a Participant Airthrill wristband

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